Car Place Ltd is committed to providing a high standard of service to you and all our customers. We know we won’t always get it right first time so please tell us when we don’t and we’ll do our best to make it right.
By letting us know if you are unhappy with the service you experienced it gives us the opportunity to put matters right for you and to improve our service in the future for everybody.
Our staff are the best placed to receive your complaint and to work with you to resolve it. You can share your concerns with them in person, by phone, by letter or email.
YOU HAVE THE RIGHT TO REFER YOUR COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE AT ANY STAGE OF YOUR COMPLAINT.
TEL:0845 080 1800
Can usually deal with phone queries on the spot – so phoning might be quicker than emailing.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Details of what you would like us to do to put it right.
Where applicable please also provide copies of any relevant documents such as letters or invoices.
We will do our best to resolve your complaint immediately and with the minimum of inconvenience to you.
Our first step is to understand what the problem is and to find out what we can do to put the matter right.
Sometimes we may not be able to sort it out straight away. Where we cannot resolve it in a few days through the or where we receive a written or verbal complaint, this is what you can expect from us:
Information of who is handling your complaint and how to contact them. Sometimes this may not be the person who received your complaint but the individual best placed to deal with it. We will aim to keep you informed of any progress, though please be aware that when we need to liaise with third parties for assistance or information, we may not be able to resolve your complaint as quickly as we would like to.
We aim to resolve your complaint within four weeks. If we are unable to do so, we will write explaining what’s happening and let you know when we expect to do so.
Please remember that Car Place Ltd value your feedback. Please help us to get it right every time, for every customer.